FAQs

Frequently Asked Questions (FAQs)

1. How do I place an order? :: To place an order, simply browse our website, select the desired items, and add them to your cart. Proceed to checkout, where you'll enter your shipping and payment details to complete the purchase.

2. What payment methods do you accept? :: We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, there is also a cash on delivery option, and other secure online payment platforms.

3. Is my payment information secure? :: Yes, we prioritize the security of your payment information. Our website uses encryption technology to protect your sensitive data, ensuring a safe and secure transaction process.

4. How can I track my order? :: Once your order is shipped, you'll receive a tracking number via email or SMS. You can use this tracking number to monitor the status and location of your package until it reaches you. If you have not received an SMS or Email with the tracking number of your order, please Contact Us so that we can review and determine the status of your order.

5. What is your shipping policy? :: We offer standard and expedited shipping options, with delivery times varying depending on your location and chosen shipping method. Please refer to our shipping policy page for detailed information.

6. Do you ship internationally? :: Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. Please check our international shipping policy for more details.

7. What is your return/exchange policy? :: We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can initiate a return or exchange within 14 days of receiving the item. Please review our return policy for eligibility criteria and instructions.

8. How do I contact customer support? :: You can reach our customer support team via email at info@handn-co.com or by phone at +359 89 425 1225. Our dedicated representatives are available to assist you with any questions or concerns you may have.

9. Do you offer discounts or promotions? :: Yes, we occasionally offer discounts, promotions, and exclusive deals to our valued customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest offers.

10. Can I cancel my order? :: You may cancel your order within a certain timeframe after placing it, provided it hasn't been processed or shipped yet. Please contact our customer support team as soon as possible to request a cancellation.

11. Do you have a loyalty program? :: Yes, we have a loyalty program that rewards repeat customers with exclusive perks, discounts, and special offers. Sign up for our loyalty program to start earning rewards on your purchases.

12. Are your products environmentally friendly? :: We strive to offer eco-friendly products whenever possible and are committed to sustainability. Look for our eco-friendly product labels and certifications on qualifying items.

13. Do you offer gift wrapping services? :: This service is currently unavailable. But this will be changed in a very short time.

14. How do I leave a product review? :: After making a purchase, you'll receive an email inviting you to leave a review of the product(s) you bought. Simply follow the link provided in the email to share your feedback and experience with us.